Refund policy
30 Days to Better Stitching—Or Your Money Back
We believe crocheting should be a joy, not a pain. Most crocheters feel the difference in the very first row using our hooks, but we give you a full month just to be sure.
A proprietary stabilizing thumb rest and neutral-balance resin body reduce the micro-adjustments your hand makes as you crochet. The result is a hook that lets you stitch longer, faster, and more comfortably.
The 30-Day Test Drive
We are so confident in this ergonomic design that we want you to feel the difference for yourself.
Take 30 days to put your hook to the test. Work on your biggest blanket project or most involved sweater. If you don't feel a noticeable improvement in your hand tension and wrist fatigue, we haven't done our job.
The Resolution
If your hands aren't happier, simply return the hook for a full refund (minus shipping). No hard feelings. We are makers too, and we want you to use the tools that work best for your unique hands.
What qualifies:
- Hooks must be returned within 30 days of delivery date.
- Hooks must be in the same condition as when they arrived at your door. Of course, they might be covered in fingerprints after your test drive - that’s ok. Hooks must be returned in the tube they came with.
- You must be the original owner of the hook and have purchased directly from https://shop.makeanddocrew.com/.
What doesn’t qualify:
- Hooks that have been modified. If you’ve carved your initials into it, we can’t accept it as a return.
- Hooks that are damaged from accidental drops, improper storage, or frisky pets. This includes but is not limited to rolling off tables, dropping it on the floor, or the tip breaking from being stored upside down. Pro tip: Store your hook in the tube it arrived in to keep it safe between projects.
- Make & Do Crew hooks that have been swapped between members of your crochet club or other friends. We’re all about sharing, but you must be the original owner to qualify for a return.
- Hooks that arrive back at our warehouse without the original packaging tube they came in.
Please refer to our 1-year warranty and "Butterfingers" Replacement Program if you no longer qualify for a return.
Returning a Bundle
If you bought hooks as part of a bundle (for example, "buy 3, get 2 free"), you can return any number of them within the 30-day window. Your refund per hook is calculated by dividing what you paid for the bundle by the number of hooks you received.
A Note on Packaging Your Return
Your hook must come back to us in the original tube it was shipped in. Please make sure your tube and hook are protected in the best possible way for its journey back to Make & Do Crew. Resin is tough enough for daily stitching but isn’t built for being tossed around in a mail truck.
If your hook arrives to us damaged because of how it was packed, we may not be able to issue a full refund. The easiest way to ensure protection is to return it in the original tube and padded envelope. Hooks that do not include the original tube with the return may not qualify for a full refund.
Original shipping costs, duties, or customs-related fees are not refunded.
How to Start a Return
Email us at info@makeanddocrew.com with:
- Your order number and the email address you used to order (...if you have them handy. If not, we can find your order number.)
- First and last name on the original order
- The item you’re returning
- A quick note on why you want to return the hook if you feel like sharing. No hard feelings - we’re just truly curious about each person’s individual experience with our hooks.
We’ll respond within 1-2 business days with return shipping instructions. Once your hook arrives at our warehouse, we'll start processing your refund to your original payment method. You can expect the refund to be complete in 7-10 business days, once we receive your hook.
Exchanges
We do not currently offer exchanges for our crochet hooks.
Did Your Hook Arrived Damaged?
First off, we’re so sorry! We know you waited patiently for your new hook to arrive, and it wasn’t in the plan for it to show up chipped or broken. Please follow the steps outlined in our craftsmanship warranty to qualify for a free replacement hook.
Changes to Return Policies
As our business evolves, so will our policies. We may update this policy over time. The version that applies to your order is the one that was live on our site the day you placed your order.
Need to Cancel or Change Your Order?
Once an order is placed, it heads to our warehouse quickly, so we can't promise we'll be able to catch it in time. If the order has started processing, it cannot be edited.
Email us at info@makeanddocrew.com as soon as possible with your order number and what you need changed (cancellation, new shipping address, etc.). Our customer service response time is typically within 1-2 business days, so we cannot guarantee we'll see your email before your order has already started its journey.
If your package ships to an address you provided incorrectly, or gets returned to us by the carrier, you'll be responsible for the cost of reshipping to the correct address.
International Shipping
We do not currently ship to the United Kingdom or the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Northern Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Customer Service
Need help with an order? We’d love to hear from you.
Send us an email to info@makeanddocrew.com and we’ll respond within 1-2 business days.
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